Where can I find the nearest ticket office?
The ticket offices are located at the entrances of the square, they normally open 30 minutes before the opening of the monuments and close 30 minutes before the closing of the monuments.
Where can I find the order code?
In the subject of the email confirmation received by the person who placed the order and in the name of the attached PDF (ticket) or in the payment authorisation confirmation received from the Axerve system.
Is there any safe place where I can leave my luggage?
Opera della Primaziale Pisana provides a cloakroom, reserved for those who visit the Tower.
Please come here 15 minutes before the time printed on your ticket. Hand bags/bags/luggage must be left at the cloakroom.
The staff will take care of bulky items. Show your ticket and you will be provided with a box and its badge. Remember the number of the box, it could be useful.
Please collect your item(s) at the end of the visit. You cannot claim items without the badge.
The service is free. The cloakroom’s schedule is the same as the Tower’s. The cloakroom’s staff reserves the right to refuse items. Items not collected at the end of the day will be stored in the security office and picked up the next day if a clear description is given. By placing your item(s) in the cloakroom you agree to the above conditions.
I bought an online ticket. Since I don’t have a printer, can I show it on my smarthphone screen?
You can save the eticket on your device and show it at the entrance, the barcode has to be legible. Furthermore you can ask for a printed copy of your ticket at the on site ticket office, upon presentation of the eticket or order code plus your I.D. or passport.
Do you offer any guided tour?
Opera della Primaziale Pisana does not provide any such service.
Can I leave my child in an attended playground while I visit the monuments?
We are sorry, we do not have any such service. Only if you book are we able to provide a designated area in Piazza del Duomo, where our skilled staff will entertain your children with an Educational Workshop.
Are toilets available in all monuments?
Wherever possible, we installed toilets in the monuments. They may be used only by visitors with tickets. However, in Piazza del Duomo, you can find toilet services, which are open while the monuments are open. Toilets are available for a small fee.
Is there any safe place where I can leave my dog while I visit the monuments?
You cannot enter the monuments of Piazza del Duomo with any dog (of any size and in any way), unless it is a certificated guide dog, which is accompanying persons with disabilities. Outside the monuments you can walk with the dog. Please respect the places you are visiting and have your dog respect them too, fenced areas included. We do not have any such ‘dog sitter’ service in Piazza del Duomo.
Do you have a Lost and Found office? I can’t find my…
At the end of the day, our security staff and attendants will collect anything they find in the monuments or in the Square and will take them to our Offices in Piazza Duomo 17. Please contact our staff to see if we have found what you have lost.
Can I walk over the lawns in Piazza del Duomo?
Yes, you can in some areas. The lawns are an attractive place to stop and look at the monuments or to take a break. Please check the signs and respect the areas where you cannot.
I am a journalist/photographer: may I get free admission to the monuments?
You need an accreditation which can be issued following prior request to firstname.lastname@example.org
Can I take photos and/or videos?
You can take photos/videos anywhere for private use only. Professionals need authorisation. Please contact us in advance at email@example.com and we will evaluate you request.
Is there any place where I can get some refreshments in Piazza del Duomo?
Around Piazza del Duomo and closer to the city centre, you will find plenty of bars and restaurants to cater to all tastes. Click here to view a map of all the places where you can eat