Policy of Modification and Cancellation
Change and cancellation Policy
The order can be entirely cancelled or modified in the time of the visit to the Tower.
If the order includes tickets to visit the Tower, it can be modified/cancelled up to 2 hours before the chosen time.
If the order does not include tickets to visit the Tower, it can be canceled until 24:00 (GMT) on the date of the visit.
An order containing used or canceled tickets cannot be modified/cancelled.
The refund will be made to the payment method used at the time of purchase.
The timing of the release depends on the policy of your bank or credit card issuer.